Legal

Booking Terms & Conditions

Last updated: 28 July 2026

1. Who we are and what these terms cover

Guest-Bookings (guest-bookings.com) is operated by Stratis Money Service Ltd, a company registered in England and Wales (company no. 14607432) with its registered office at 3rd Floor, 86–90 Paul Street, London EC2A 4NE (“Guest-Bookings”, “we”, “us”). These terms, together with the rate details and cancellation policy shown when you book, form the agreement between you and us for every booking made through this site. By completing a booking you confirm that you accept them.

Contact: [email protected].

2. Our role — an independent booking service

Guest-Bookings is an independent hotel booking service. We are not a hotel and we are not owned by, affiliated with, or endorsed by the hotels listed on this site. We sell accommodation sourced from our travel-supply partners. When you book, your payment is taken by us and we appear on your card statement; the accommodation itself is provided to you by the hotel. Your stay is also subject to the hotel's own house rules (for example check-in times, age requirements, and conduct policies).

3. Prices, currency and what's included

The total price shown before you confirm a booking is the amount we charge to your card, in the currency displayed at checkout. Prices include the taxes that are collected through us. Locally collected fees and taxes — such as city tax, resort or facility fees, or security deposits — are payable directly at the property and are shown, where the hotel makes them available to us, before you book and in your confirmation email.

If you pay in a currency different from your card's own currency, your card issuer may apply its own exchange rate or fees; those are outside our control.

Occasionally an obvious pricing error may appear (for example a price that is clearly a mistake). Where a booking has been made at such a price we may cancel it with a full refund, and will tell you promptly.

4. Payment

We authorise your card when you place a booking and capture the payment only once the hotel confirms it; if the hotel cannot confirm your booking, the authorisation is released and you are not charged. Your card statement will show the charge as GUESTBKNGS followed by your booking reference. Payments are processed securely by our payment processor; we do not store your full card number.

5. Confirmation

Your booking is confirmed when we email you a confirmation containing your booking reference. If you do not receive a confirmation email, contact us before travelling — an unconfirmed booking may not exist. Please check the details in the confirmation as soon as you receive it and tell us straight away if anything is wrong.

6. Cancellations, changes and refunds

Each rate carries its own cancellation policy, which is shown before you book and again in your confirmation email. That policy is binding: it states whether the rate is refundable, the deadline (shown in UTC unless stated otherwise) for free cancellation, and any charge that applies after the deadline. Some rates are non-refundable from the moment of booking, and some hotels charge the full stay for late cancellation.

• You can cancel through the Manage your booking page or by emailing [email protected].
• Refunds are made to the card used to pay, normally within 5–10 business days of the cancellation being processed.
• If you do not arrive (a “no-show”) or you leave earlier than booked, the rate's cancellation policy applies and unused nights are not automatically refundable.

7. Your responsibilities

• Provide accurate guest names and contact details — hotels may refuse check-in where details do not match ID.
• Ensure every guest has any documents needed to travel and to check in (ID, visas where relevant).
• Comply with the hotel's house rules and any minimum-age requirement for check-in.
• Pay any locally collected fees, deposits, or incidental charges directly to the property.

8. Group bookings

Bookings through the site are limited to 4 rooms per booking. For larger groups, contact [email protected]; group bookings may be subject to different deposit and cancellation arrangements agreed with the hotel.

9. Acceptable use of the site

You may use the site only to make genuine enquiries and bookings. You must not make speculative or fraudulent bookings, use automated tools to scrape or copy the site, resell or commercially exploit site content, or interfere with the site's operation or security.

10. Site content

Hotel descriptions, images, and rate information are supplied by hotels and our travel-supply partners. We take care in presenting them but cannot guarantee that every detail is complete or current — amenities can change and photographs may show room categories other than the one booked. The site and its original content are protected by intellectual-property rights; you may print or save copies of your own booking details for personal use.

11. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law, and nothing in these terms affects your statutory rights as a consumer.

Subject to that: we are responsible for providing the booking service with reasonable care and skill. The accommodation itself is provided by the hotel, and we are not liable for the acts or omissions of the hotel or for events at the property. We are not liable for losses that were not a foreseeable result of our breaking these terms, or for business losses. Where we are liable in connection with a booking, our liability is limited to the amount you paid us for that booking, except where the law does not permit such a limit.

12. Complaints

If something goes wrong during your stay, tell the hotel straight away so it can be put right on the spot, and contact us at [email protected] — we will work with the hotel and our supply partners to resolve it. If you are unhappy with our response, you can seek advice from your local consumer-advice service (in the UK, Citizens Advice) or raise the matter with the courts or bodies described in sections 14 and 17.

13. Events beyond our control

Neither we nor the hotel are responsible for failure or delay in performing a booking caused by events outside our reasonable control — for example natural disasters, severe weather, fire, flood, epidemics, government actions or travel restrictions, strikes, utility or telecommunications failures, or the insolvency or closure of a supplier or property. If such an event prevents your stay, we will tell you as soon as we can and work with the hotel and our supply partners to offer a remedy, which may include rebooking or a refund of what you paid us for the affected booking. This section does not limit any refund or other rights the law gives you.

14. Dispute resolution if you live in the United States

This section applies only if you are a resident of the United States. It does not apply to residents of the United Kingdom, the European Union, or anywhere else, whose rights — including any right to bring or join collective proceedings — are unaffected.

Talk to us first. Before starting formal proceedings, email [email protected] with your booking reference and a description of the issue, and give us 30 days to try to resolve it informally. Most problems are fixed this way.

Individual arbitration. If we cannot resolve the dispute informally, you and we agree that any dispute arising out of or relating to these terms or a booking will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. Either of us may instead bring an individual claim in small-claims court if it qualifies there.

Class-action waiver. You and we each agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. If this waiver is found unenforceable as to a particular dispute, then this entire section 14 does not apply to that dispute.

Your right to opt out. You may opt out of this section entirely by emailing [email protected] with the subject line “Arbitration opt-out”, your name, and your booking reference within 30 days of your first booking. Opting out does not affect any other part of these terms.

Coordinated filings. If 25 or more arbitration demands raising similar claims are filed by or with the assistance of the same or coordinated counsel, the parties agree the demands will be resolved in staged batches under the administrator's applicable procedures, so that each claim still receives individual consideration.

15. General

• Severability. If any part of these terms is found invalid or unenforceable, that part is deemed removed to the minimum extent necessary and the rest of the terms continue in full force.
• Entire agreement. These terms, the rate details and cancellation policy shown when you book, and your booking confirmation together form the entire agreement for your booking, and replace any earlier understandings about it.
• Assignment. We may transfer our rights and obligations under these terms to another organisation (for example on a sale or reorganisation of our business); we will tell you if this happens and it will not reduce your rights. You may not transfer a booking or your rights under these terms without our agreement, other than naming a different lead guest where the rate allows.
• No waiver. If we do not immediately insist on something these terms entitle us to, we can still insist on it later.

16. Changes to these terms

We may update these terms from time to time; the version published on this page at the time you make a booking is the one that applies to that booking.

17. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — except that if you live elsewhere in the UK you may bring proceedings in your local courts, and nothing in this clause deprives you of mandatory consumer protections of the country where you live. If you live in the United States, disputes are resolved as set out in section 14.